Toll Free Number
0800 600 889
SA ONLY
INT. +27 21 465 3530
Relais Hotel Management Services
Vision
To be the Premier Hospitality Management Company of choice, operating unique luxury accommodation establishments in Southern Africa
Mission Statement
By means of RELAIS HOTELS quality BRANDING and the provision of professional experienced Management and Marketing services to a choice selection of elegant and exclusive South African accommodation establishments, we strive to maximise benefits to our stakeholders; guests, owners, staff and the community, in a responsible manner.
Relais Africa (Pty) Ltd t/a Relais Hotels is a hospitality management company of small to medium luxury boutique hotels, graded in the 4 star categories by the Tourism Grading Council of South Africa. The Company was founded in 1990 by Alan & Diana Romburgh and in September 2009 became a wholly owned subsidiary of Tourvest.
The services provided by Relais Hotels include; operational management of the hotel, sales & marketing services aimed at improving the occupancy and revenue to the hotel and central reservations services. In addition the Company provides consultancy services on new developments, which may lead to a management relationship with the developer and owners.
The key benefits of being part of the Relais brand are;
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Specialist hospitality management expertise with a strong focus on the quality standards of small to medium luxury boutique hotels.
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Efficient central reservation infrastructure, with strong market penetration derived from no less than 10 on-line channels that will deliver increased revenue from reservations and improve the yield on rooms.
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Focused sales & marketing infrastructure aimed at the key sectors of the supply chain in both the domestic and international business & leisure sectors.
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Benefit from the strong partnership with Tourvest Inbound Operations and Tourvest Travel Services network which are both linked on-line to the Relais Central Reservations Infrastructure.
Relais Hotels management philosophy is founded on the 10 Golden Guidelines:
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THE GUEST IS SUPREME
Always create a positive impression -
MAKE THE GUEST FEEL IMPORTANT
Acknowledge guest and greet guests by name whenever possible. -
SMILE – “WE ARE ON STAGE”
Use proper vocabulary and telephone etiquette – use words like “Good morning, Certainly, I’ll be happy to and My Pleasure” -
ANTICIPATE AND RESPOND TO GUESTS’ NEEDS
Volunteer information and assistance. -
TAKE PERSONAL RESPONSIBILITY
React immediately to any requests -
GIVE THE GUEST YOUR UNDIVIDED ATTENTION
Listen carefully. Be attentive. Accompany guests rather than pointing out other areas of the hotel. -
BE AN AMBASSADOR OF YOUR HOTEL – IN AND OUT OF THE WORKPLACE
Always talk positively about your Hotel and your Company -
PRACTICE TEAMWORK AND RESPECT ALL INDIVIDUALS
Including self-respect – take pride in your personal appearance. -
AN EMPLOYEE WHO RECEIVES GUEST COMPLAINT “OWNS” THE COMPLAINT
Deal with problems non-defensively; react quickly to correct the problem yourself. -
KNOW YOUR JOB AND YOUR HOTEL
The Hotel’s success depends on YOU
Anyone interested in obtaining more information on Relais Hotels, with the view of joining the Group can contact us on:
Tel: +27 (0)21 465 3530 or tolfree 0800 600 889 (SA only)
Fax: +27(0)21 465 3377
Email: info@relais.co.za
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